Return Policy
We want you to be fully satisfied with your Milk-Denmark baby clothing purchase. If you're not completely happy, our return policy is outlined below.
1. Eligibility for Returns
Items must be returned within 30 days of the delivery date. To be eligible for a return, the items must be unused, unwashed, and in their original packaging.
2. Return Process
To initiate a return, please contact our customer service team at [email address] with your order number and reason for return. We will provide you with return instructions, including the return address.
3. Refunds
Once your returned items are received and inspected, we will notify you about the approval or rejection of your refund. If approved, your refund will be processed within 7-10 business days and will be credited back to your original payment method. Shipping costs are non-refundable.
4. Exchanges
We offer exchanges only for defective or damaged items. If you wish to exchange an item, please contact us at [email address] to arrange the exchange.
5. Return Shipping
You are responsible for the return shipping costs unless the item is defective or damaged. We recommend using a trackable shipping service as we cannot guarantee receipt of your returned item.
6. Non-Returnable Items
For hygiene reasons, certain items such as underwear, socks, and personalized items are non-returnable.
If you have any questions regarding our Terms, Return Policy, or Privacy Policy, please contact us at [email address].